The Customer Experience at R & L Spring Company is one of collaboration. Our team working with yours to ensure an efficient and effective transition from RFQ to production and delivery. We are proud to serve Customers that are leaders in their markets, some of them Fortune 500 companies. We value our relationships, built through service, trust, and commitment, and we measure our performance in meeting those commitments.
The first step is understanding Customer requirements completely. Our processes and protocols are carefully developed to make sure that parts are designed and manufactured per the Customers’ specifications, with our expert input. Quality is assured through controlled processes – planned and executed well, and measured the same way our Customers measure the part.
Fulfillment is also a custom activity per our Customers’ requirements. Creative delivery formats (i.e., VMI, Kanban, etc.) allow the Customer to receive product where and when they want it. Flexibility is built in and we understand the changing requirements of our Customers’ complex businesses.
Service is personalized: the Customer has one point of contact, not an impersonal call center, and accessibility to all levels and disciplines within our organization. We welcome Customer visits to our facilities so that they can see first-hand our unrelenting attention to detail. Collaboration, communication, and coordination form the three pillars of a great Customer experience.
We believe that if we do not take care of our Customers,
someone else will.